Here are some most answered questions regarding COVID-19 test
Frequently asked questions
What Test Do We Do?
Our clinic provides the One-Stop COVID-19 nucleic acid amplification test (NAAT/PCR) test, and Serum COVID-19 Antibody test (IgM, IgG) sample collection. Those tests will be done at Lifelabs or our newly accredited MMC-Lab.
Where Are The Samples Sent To?
All samples taken are sent to Lifelabs or our newly accredited MMC-Lab. Our MMC-Lab is the ONLY BC government accredited medical lab to run Rapid COVID-19 PCR test. The result could be back within a few hours. The detection rate is 100%(by Health Canada data)
I am Flying to HK, Do you provid IOS-15189 Certificate?
If needed, our clinic will provide you a certificate showing that the test is ISO 15189 accredited and performed at an accredited laboratory centre.
When Will I Receive the Test Report?
The result usually comes out between 24 to 30 hours. So you book the test date on the flying date minus 3 if your require report within 72 hours. If you need a test within 48 hours, then you should book the test date in 2 days before the flgiht date. For example: your flight date is 20th, you test date should be on 17th for 72 hours requirement and on 18th for 48 hours requirement.
What is the Test Sample Collection Time?
Our testing sampling time is from 5am to 7:30am Monday to Sunday.
When Can I Book the Test?
Once your flight ticket confirmed you can book the test with us.
I Do Not have WeChat. How Can I Book?
My Flight Schedule Changed, What Should I Do?
What Is Your Cancellation Policy?
Cancellation Policy: If the appointment is cancelled 24 hours before your appointment, we will charge $100 administrative fee, and the rest will be returned within 30 days of cancellation. If the test is cancelled within 24 hours of appointment time, there will be NO refund.
Do I need password for booking?
There is no need of password for booking. As long as you have a cell phone number to receive the text message or an email to receive the validation code. The password is out-of-date technology for security.
How Do We Protect Your Privacy?
MMC POCT Lab is aware of the importance of protecting patients’ privacy and is committed to appropriately handling and safeguarding patients’ personal information (which includes personal health information). We will collect, use, store and disclose personal information responsibly, and only as required to provide our services.