FAQ.

Here are some most answered questions regarding COVID-19 test

(Click this link for Midtown Medical Clinic Lab Privacy Policy Detail Document )

Frequently asked questions

What kind of tests do we need to do before travelling?

Please see https://www.iatatravelcentre.com/world.php or https://www.aircanada.com/ca/en/aco/home/book/travel-news-and-updates/2020/covid-19.html (Entry requirements) for each country's regulation on COVID-19 testing before entry.



Is the Rapid Viral Antigen Test acceptale for travelling to the United States of America?

Yes, The antigen test that we provide is acceptable for travelling to the USA. It is accepted by all the states except for Hawaii. The test result will be emailed within the same day.



How will I receive the test results?

The COVID test results will be sent by email within the selected turnaround time with effort. Please email ccmedicalhotline@gmail.com for test result corrections.



What is your availability for COVID-19Testing?

We currently have two locations for COVID-19 Testing. 1. Vancouver BC: 9am-10am from Monday - Friday. Closed on statutory holidays. 2. Richmond BC: Time may vary based on the type of test. Antigen test: Monday to Sunday 11am-4pm. PCR test: Monday to Sunday 9am-10am. Please see https://midtownmedical.janeapp.com/ for more updated availability.



When should I book the COVID-19 Test appointment for travelling?

We suggest confirming your flight before booking the COVID-19 Test. Please book your appointment atleast 1 week ahead of your departure flight.



How do I reschedule my COVID-19 Test appointment?

Please call us at 604-629-8968 to rearrange your COVID-19 test appointment for free.



What is your cancellation policy?

Rescheduling and Cancelling appointments (Please call for any reschedules or cancellations): Rescheduling appointments: There will not be any fee for rescheduling appointments. If a different flight has not yet been scheduled, the appointment can be kept and rebooked until December 2021. Cancelling appointments: Cancellations notified 24 hours before test will be charged $100 ($50 cancellation fee for 48 hour PCR test). There will NOT be any refunds for any cancellations notified 24 hours or less before test or missed appointments. *Antigen test is not refundable



I am travelling to the UK, does the antigen test you provide at your clinic meet UK's testing requirements?

Please see image for the testing device that we use for our Rapid Viral Antigen Test.



How do we protect your privacy?

MMC POCT Lab is aware of the importance of protecting patients’ privacy and is committed to appropriately handling and safeguarding patients’ personal information (which includes personal health information). We will collect, use, store and disclose personal information responsibly, and only as required to provide our services.